If you feel you need to make a complaint in the first instance please either email us at firstname.lastname@example.org or call us on 0131 202 9100. You can also write to us at:
Saracen Fund Managers Limited,
19 Rutland Square,
Edinburgh, EH1 2BB.
Alternatively, the Financial Ombudsman Service provides a free, independent service for customers to solve disputes with financial firms. It will only step in once we have had the opportunity to investigate matters so please contact us first and will do all we can to help you.
If you are not satisfied with our final response or if 8 weeks have passed since you first let us know about your concerns, you can ask the Financial Ombudsman to review your complaint.
You can contact them in the following ways:
By phone: 08000 234 567
By mobile: 0300 123 9123
By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR